Our solution has been tried and tested in sales contact centres where the measurement of sales per hour is the key business driver. In tests completed in May 2011 our Stressmonitoring service was able to identify , through stress levels alone , 80% of the top performers of a Belfast based outbound sales contact centre, thus establishing a clear link between stress and performance. By managing this stress we are therefore able to improve performance.
Our solution has also been deployed in centres with high absence levels where stress is seen as a major contributor and where by measuring stress through our Stressmonitor solution organisations have been able to re-focus their limited stress management resources where they will have most impact.
