Although each individual is different , a number of common stressors exist within every contact centre. Simple things such as the type of headsets or the distance from water coolers can have a significant impact on individuals stress levels. In one instance simple changes to the type of milk powder in a vending machine led to increased stress levels and as a consequence reduced performance.
As part of 0ur Stress Monitoring reporting service we provide you with a clear indication of the stressors within your contact centre . We also will provide recommendations that will enhance business performance, without adding to the individual stress levels. These recommendations can cover a wide range of areas within the Contact Centre, including, environmental, technological and working practices. Any recommendations will always take into account the best practice guidelines for stress management.
In addition to completing the stress audit to determine the stressors within your contact centre and the appropriate recommendations to mitigate their impact , we also provide a Stress Recruitment service which identities at interview stage the specific stress levels if interview candidates. Although this in isolation should not be used as to decide who you employ, it will provide you with a clear indication of the individuals ability to cope with stress.
Break the cycle of stress within your organisation by contacting us at your earliest opportunity
